4-Sterne Burghotel Castillo Alcazar, Europa-Park Freizeitpark & Erlebnis-Resort

Rooms Make yourself at home in one of the 120 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include phones, as well as desks and in-room child care (surcharge). Amenities Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Additional features at this hotel include complimentary wireless Internet access, babysitting (surcharge), and an arcade/game room. If you're planning a day at a nearby theme park, you can hop on the complimentary shuttle. Business}, Other Amenities Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite. Property Location Located in Rust, Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar is within a 5-minute drive of Europa-Park and Rulantica. This 4-star hotel is 1.7 mi (2.8 km) from Taubergießen Nature Reserve and 4.6 mi (7.4 km) from Europa-Park Golfclub Breisgau. Dining Stop by the hotel's restaurant, Castillo, for dinner, or grab snacks at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is included. Mandatory Charges You'll be asked to pay the following charges at the property: A tax is imposed by the city: EUR 1.00 per person, per night. This tax does not apply to children under 12 years of age. We have included all charges provided to us by the property. Optional Charges Airport shuttle fee: EUR 230 per vehicle (one-way, maximum occupancy 7) Pet fee: EUR 13 per pet, per night Service animals are exempt from fees Crib (infant bed) fee: EUR 6.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Check-In Checkin starts at 3:30 PM Checkin end at midnight Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel. Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The check-in location differs from the property location. To check in, go to Hotel El Andaluz, Europa-Park-Straße 4+6, 77977 Rust To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. Tickets valid for a one-day visit to Rulantica must be purchased in advance by calling the theme park directly. Tickets cannot be purchased online. Entry to Europa-Park is limited and tickets must be purchased purchased in advance by calling the theme park directly. Tickets cannot be purchased online. Shuttle service to partner hotels and the Europa-Park entrance is provided. Check-Out Checkout is done at 11:00 AM Pets Pets allowed Only dogs and cats are allowed Maximum number of pets per room 1 Service animals are allowed Service animals are exempt from fees/restrictions General instructions No rollaway/extra beds available Property is cleaned with disinfectant Staff wears personal protective equipment Shield between guests and staff in main contact areas Guests are provided with free hand sanitizer Social distancing measures are in place Property confirms they are implementing enhanced cleaning measures Bed sheets and towels are washed at a temperature of at least 60°C/140°F Commonly-touched surfaces are cleaned with disinfectant Property confirms they are implementing guest safety measures Contactless check-out is available Property follows guide to reopening vacation rentals (DTV & DFV - Germany)